Last Updated: January 11, 2026
At Devi Eye Hospital, we are committed to protecting the privacy and confidentiality of our patients, visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Information Technology Act, 2000, and other applicable laws in India. By accessing our website (https://devieyehospital.in/), using our services, or providing your information, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, age, gender, contact details (such as phone number, email address, and postal address), date of birth, and any other identifiers you provide during registration, appointments, or inquiries.
- Medical Information: Health-related data such as medical history, eye examination results, treatment records, prescriptions, and diagnostic reports. This is collected during consultations, treatments, or through our patient portal.
- Payment and Insurance Information: Billing details, payment method information, and insurance policy details for processing transactions and claims.
- Technical Information: Automatically collected data when you visit our website, including IP address, browser type, device information, pages visited, and usage patterns (via cookies and similar technologies).
- Other Information: Feedback, survey responses, or communications you share with us.
We collect information directly from you (e.g., via forms or in-person), from third parties (e.g., referring doctors or insurance providers), or automatically through website interactions.
2. How We Use Your Information
Your information is used for the following purposes:
- To provide and improve our eye care services, including scheduling appointments, conducting treatments, and generating reports.
- To process payments, handle insurance claims, and manage billing.
- To communicate with you about your health, appointments, updates, or promotional offers (with your consent where required).
- To comply with legal obligations, such as maintaining medical records under Indian healthcare regulations.
- For internal operations, including quality improvement, research (anonymized data only), and administrative tasks.
- To enhance website functionality and user experience through analytics.
We do not use your information for purposes other than those specified without your explicit consent.
3. Disclosure of Information
We may share your information in the following circumstances:
- With healthcare professionals involved in your care (e.g., doctors, labs, or specialists).
- With insurance companies or third-party payers for reimbursement.
- As required by law, such as in response to court orders, government requests, or public health reporting.
- With service providers (e.g., IT vendors, payment processors) who are bound by confidentiality agreements.
- In anonymized form for research or statistical purposes.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of sensitive data during transmission (e.g., via HTTPS).
- Access controls, firewalls, and regular security audits.
- Physical safeguards at our facilities.
Despite these measures, no system is completely secure. We cannot guarantee absolute security but strive to minimize risks.
5. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal retention requirements, e.g., medical records must be kept for a specified period).
- Withdraw consent for certain uses (e.g., marketing communications).
- Object to processing in specific cases.
To exercise these rights, contact us at the details below. We will respond within a reasonable timeframe.
6. Cookies and Tracking
Our website uses cookies to enhance functionality. You can manage cookie preferences through your browser settings. By continuing to use the site, you consent to our use of cookies.
7. Children’s Privacy
Our services are not intended for children under 18 without parental consent. If we collect information from minors, it is with guardian approval.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance.
9. Governing Law
This policy is governed by the laws of India. Any disputes shall be resolved in the courts of Bangalore, Karnataka.